Appraisals¶

The Appraisals application in S-ERP allows organizations to manage and conduct periodic employee performance evaluations—from configuring competency dictionaries and frameworks to creating appraisal periods, conducting self-assessment surveys, manager evaluations, department head approvals, and consolidated reporting.

Overview and Workflow¶

The appraisal process is conducted sequentially through 6 main steps across different roles.

6-Step Appraisal Workflow¶

Step	Role	Tasks	Result
1	Admin / HRM	Configure Competency Groups and Competency Dictionary	Standard competency catalog (global or company-specific)
2	Admin / HRM	Establish Competency Framework by company, department, job position, and grade level	Framework and benchmarks defined for each employee group
3	Admin / HRM	Create Appraisal Period and define scope	Active appraisal period ready for execution
4	Employee	Create appraisal record, complete work self-assessment and competency survey	Appraisal submitted for approval with survey results
5	Direct Manager	Preliminary review (approve/reject), score work metrics, and complete manager survey	Completed evaluation forwarded to Department Head
6	Department Head	Final review, approve/reject, and inspect consolidated summary report	Completed appraisal with data aggregated into reports

Prerequisites Before Starting¶

Before initiating an appraisal period, ensure the following conditions are met:

Employee profiles have complete organizational data: Company, Department, Job Position, Grade Level, Direct Manager, and Department Head.
Admin/HRM accounts have appropriate configuration permissions; participants log in with the exact accounts assigned on the appraisal form.
The Competency Framework must precisely match the employee’s organizational profile (Company, Department, Position, Level). If mismatched, the Competency tab or survey cannot generate questions.
The appraisal period must be active and its scope must include the employees to be evaluated.

Appraisal Status Definitions¶

Status	Main Operator	Description
Draft	Employee	Newly created appraisal; employee can save multiple times and complete self-assessment.
Waiting Approval	System / Direct Manager	Employee has submitted the appraisal; notification sent to Direct Manager.
Manager Assessment	Direct Manager	Manager scores work performance, enters feedback, and completes manager survey.
Waiting Department Head Approval	Department Head	Awaiting final review and approval decision by the Department Head.
Done	System	Appraisal fully approved; data automatically aggregated into summary reports.

System Access Matrix¶

Role-Based Access Control¶

Feature	Employee	Direct Manager	SBU Head	SBU HR	Admin
Appraisal Forms	Own records only	Own & direct reports	All in unit	All in unit	All in unit
Competency Dictionary	—	—	—	Unit records	Unit records
Competency Frameworks	—	—	—	Unit records	Unit records
Summary Reports	—	—	Unit records	Unit records	Unit records

Note

The — symbol denotes ungranted menu access for that role.
Menu permissions control interface accessibility; action authorization on individual appraisal forms requires explicit assignment as Direct Manager or Department Head.

Troubleshooting Common Issues¶

Issue	Potential Cause	Solution
Cannot select competency	Mismatched company/category or unsaved record	Check Company field in Competency Dictionary, save, and reload.
Competency framework not found	Mismatch across Company, Department, Position, or Level	Verify all 4 organizational fields match between employee profile and framework.
Cannot create appraisal form	Period inactive or employee outside target scope	Check appraisal period dates, active state, and target scope configuration.
Competency Assessment button missing	Wrong user account or wrong workflow stage	Log in with the assigned evaluator account corresponding to the current state.
Survey has no questions	Framework missing competencies or dictionary missing behavioral levels	Add competencies to framework and complete Level 1–5 behavioral descriptions.
Cannot submit for approval / confirmation	Incomplete survey or missing mandatory fields	Answer 100% of survey questions and complete all required form fields.
Survey score unexpected	Survey was retaken multiple times	Check latest submission (system uses results from the most recent survey).
Summary report missing employee data	Appraisal not yet approved by Department Head	Complete final approval to transition record to Done.